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Frequently asked questions (FAQ)

Delivery

Who can use the home delivery service?

This online ordering service is available to the general public across the province of Quebec in eligible regions. Businesses wishing to place an order should contact their Fromagerie St-Guillaume distributor directly or call 1-888-868-2022.

Payment is required at the time of ordering via credit card through our Square account. We accept Mastercard, Visa, and American Express.

Yes, a minimum purchase of $50 is required.

No. There are no delivery fees; only the $50 minimum purchase is required.

Our 36 exclusive distributors cover a large part of Quebec, from the Eastern Townships to the Quebec City area, including Centre-du-Québec, Mauricie, Montérégie, Greater Montreal, and the Laurentians. We deliver to most major cities. If you live far from urban centers, the distributor may suggest a pickup point.
Note: A tool will soon be available to check if your specific address is eligible.

All home deliveries are made in person by a Fromagerie St-Guillaume distributor. Our distributors use trucks equipped with a refrigerated section for cold cheeses and a non-refrigerated section for "fresh-of-the-day" cheeses.

No, Fromagerie St-Guillaume does not offer this option. If you prefer this method, please look for online grocery retailers that provide it.

Yes, you can collect your order at the Interpretation Center sales counter: 83, rang de l’Église, Saint-Guillaume, QC, J0L 1C0. Select this pickup point during checkout. Please wait for a confirmation call from our manager to schedule a pickup window before heading over.

The distributor may call you a few minutes before arrival. If you are unavailable, they will leave a message or try to reschedule. Delivery might be moved to another day. Important: If you ordered fresh cheese curds, they may be refrigerated to ensure preservation if delivery is delayed. You must accept the product cold in this case.

You must be present at the time of delivery. Upon arrival, the distributor may call you or ask you to come to the main entrance to receive your order.

No. Once the order manager has confirmed your delivery date, no changes can be made. Once delivered, products cannot be returned or refunded.

If you believe a product has a defect, please provide photos of the product, including labels and lot numbers, for an investigation by our Quality Assurance team.

Ordered and paid before Wednesday noon (12:00 PM): Delivered that same Thursday.
Ordered after Wednesday noon: Delivered the following Thursday.

Products

Do you make lactose-free cheeses

Yes! We offer a wide variety of lactose-free cheeses and even a lactose-free three-cheese fondue mix. You can find the full list in the Lactose-Free section of our products.

Yes, you can order the LACTOSE-FREE 1 or LACTOSE-FREE 2 cases. Additionally, many cheeses sold in full cases are naturally lactose-free.

All St-Guillaume products display an expiration date (Best Before). This date applies to unopened packages.



Fresh Curds (Le P’tit Frais): In Quebec, fresh cheese can be kept at room temperature for 24 hours, after which it must be refrigerated. Once refrigerated, it stays fresh for 21 days in its unopened original packaging.

Yes. Freezing has little effect on flavor or cooking properties, though the texture may change slightly due to ice crystals. Firm cheeses (Swiss, Cheddar) freeze better than soft cheeses (Brie).
Freezing Guide: Freeze in small portions (under 500g); remove all air from the packaging; label with the date; thaw slowly in the refrigerator.

Firm cheese can be kept for up to 6 months in the freezer (per MAPAQ guidelines).

Yes. While nothing beats the "squeak" of fresh-of-the-day curds, they can be frozen. We recommend thawing them in the fridge. They are excellent for poutine or grated onto pizzas, lasagna, and macaroni and cheese.